Contact information

We’re here to help 💬
If you have any questions, concerns, or need assistance with your order, please reach out to us using the details below.

Customer Support

📧 Email: support@purelle.com
⏱️ Response Time: 24–48 business hours (Monday–Friday)

For faster assistance, please include:

  • Your order number

  • The email used at checkout

  • A brief description of your request

Order Support

If your inquiry is related to:

  • Order status

  • Shipping & tracking

  • Returns or refunds

  • Damaged or incorrect items

Please contact us as soon as possible so we can assist you promptly.

Business Hours

🕘 Monday – Friday: 9:00 AM – 6:00 PM (EST)
🕘 Weekends & Holidays: Closed

Additional Information

Before contacting us, we recommend reviewing our:

  • Shipping Policy

  • Return & Refund Policy

  • Terms of Service

Many common questions are answered there.

We appreciate your trust in PurelIe 🤍
Our team is committed to providing you with a smooth and supportive experience.

If you want next, I can:

  • Create a Contact Us page layout (copy + section order)

  • Add a short footer contact version

  • Draft auto-reply / customer support email templates

  • Optimize wording to reduce unnecessary tickets