Politique de remboursement

Return & Refund Policy

At PurelIe, your satisfaction is our priority. If something isn’t right, we’re here to help. Please read our policy carefully before submitting a return or refund request.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging

  • Proof of purchase (order number or receipt) is required

🚫 For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used personal care / intimate care products

  • Clearance or final sale items

  • Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days (depending on your bank)

Please note:

  • Shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Damaged, Defective, or Incorrect Items

If you received:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/videos showing the issue

📩 Email us at support@purelle.com

We will offer a replacement or refund at no extra cost if the claim is validated.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, Purelle is not responsible for lost or stolen packages.

If you believe your package was stolen:

  • Please contact your local carrier or authorities

  • Reach out to us and we will do our best to assist, but refunds are not guaranteed

Order Cancellations

  • Orders can be canceled within 12 hours of purchase

  • Once processing or shipping has started, cancellations are no longer possible

Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please return the eligible product and place a new order.

Contact Us

For any return or refund inquiries, contact our support team:

📧 support@purelle.com
⏱️ Response time: 24–48 business hours